Help Center

Shipping destinations:

• Please note we are only shipping within the U.S. at this time. We do not offer international shipping.

All sales are final. At this time, we cannot process returns or refunds for unwanted items or items purchased by mistake. 

Returns 

All sales are final. At this time, we cannot process returns or refunds for unwanted items or items purchased by mistake.  

Refunds 

Refunds are available for damaged or defective items that are shipped to you.  

Please inspect your order upon reception and contact us immediately if the item is damaged or defective so that we can evaluate the issue and make it right.  

You will have thirty days from the date your item arrives at your address in the mail to notify us of the fact that your item is damaged or defective in order to be eligible for a refund.  

To begin the refund process, you can contact us at support@surprisepowerz.com. Please provide pictures of the item you claim to be damaged or defective along with a narrative that explains what is wrong with the item and why you believe the item you received is either damaged or defective.  

The determination of whether you are eligible for a refund is entirely at our discretion. If we agree that your item is damaged or defective, we will refund your purchase and provide instructions on how to return the item via mail. You will be responsible for paying for the shipping and handling of any returned items. Items sent back to us without first requesting a return will not be accepted. 

Unwanted items or items that do not meet expectations are not considered damaged or defective.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within ~3-8 business days. Please be patient with the operation as we are just starting up. We appreciate your patience. 

Our support team is always happy to guide you at any step!

Upon completing your order, you will receive an order confirmation email to the email address that you entered upon checkout. You will automatically get shipping and delivery updates either via email or text once your order has shipped.

If you would like to change the way you receive shipping and delivery updates, please go back into your order confirmation email and select "get shipping updates by text" under the section order updates. 

You also have the option to choose to track your order with "Shop" by clicking on the "Track order with Shop" button. This option will be in your order confirmation email. 

Please be patient with our small business operation as we prepare your order during launch time. It may take a couple of days to handle your order before it is shipped. We appreciate your patience. 

If you are concerned about your order you may reach out to support@surprisepowerz.com for assistance. 

Our dolls were safety tested by AM Testing & Services, Inc. in Downers Grove, IL.

The dolls are not machine washable and cannot be soaked in water. Spot clean only.

Each doll comes with 3 AAA demo batteries to allow the doll to talk and sing. When needed, batteries should only be replaced by adults. 

To access battery box, unzip side zipper and use a Phillips screwdriver to remove screw to access batteries. 

We know our little explorers can lose things; therefore, the Maria cape has 1 stitch to hold it in place and the Vera stethoscope has 1 stitch to hold it in place. Parents you can use small scissors to cut the stitch that's attached to the Maria dolls chest to release the knot, and the stitch that’s attached to Vera dolls lab coat to release the knot, if you prefer. 

There are currently 4 Surprise Powerz dolls. There is Codie The Codie, Maria The Mathemagician, Vera The Vet and Astro The Astronaut. The dolls are breaking barriers, solving problems and reflects the diversity of our girls today. Each of our 16-inch-tall Surprise Powerz dolls speaks over 75 phrases to engage your little girl in the science, technology, engineering, and math worlds that surrounds her. Each is made with a diverse range of real girls' voices, and our Hispanic doll speaks both English and Spanish. 

The Surprise Powerz dolls are intended to give our early learning girls confidence and new learning opportunities as they begin to navigate our ever evolving world.

Surprise Powerz has books underway that reflect the Surprise Powerz dolls experiences. We will also have accessories for the dolls in the future. Sign up to our newsletter to be the first to know when new products become available.

Surprise Powerz is a brand under STEM Generation LLC. We were established in 2019, and we are located in Chicago, IL. This is a black owned, woman owned, and small owned business committed to inspiring confidence and learning in young girls. 

Surprise Powerz is located at 200 S. Wacker Dr., STE 3100 Chicago IL 60606. 

*Please note this is not a storefront, and we cannot accept visitors.