Shipping & Delivery

We offer Express shipping (2 days), Standard shipping (3-5 days), Economy shipping (5-8 days). Orders over $125 receive free shipping. 

Please note we are only shipping within the U.S. at this time. We do not currently offer International shipping. 

Payment Methods

We accept:

- Visa

- Mastercard

- American Express

- Discover

- Diners Club

- Shop Pay

- Shop Pay Installments

- Apple Pay

- Google Pay

- Facebook Pay

- PayPal

- Amazon Pay

Our promise and guarantee

Our promise

We promise to never stop believing in the unlimited potential in all girls. We’re dedicated to creating products, services, and experiences that help boost confidence, ignite creativity, and fuel connections. It’s our job to remind the world—and all girls—just how smart they can be.

Our guarantee

We hope that you and your girl love your purchase from Surprise Powerz. If for any reason you don’t, we'll try to find a way to make it right with an exchange, merchandise credit, or refund within 90 days of purchase. Be assured we'll do our very best to take care of you, but from time to time, we will not accommodate a return. Shipping and processing fees are non-refundable. Please note product must be returned in its original packaging.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within ~3-8 business days. Please be patient with the operation as we are just starting up. We appreciate your patience. 

Our support team is always happy to guide you at any step!

Upon completing your order, you will receive an order confirmation email to the email address that you entered upon checkout. You will automatically get shipping and delivery updates either via email or text once your order has shipped.

If you would like to change the way you receive shipping and delivery updates, please go back into your order confirmation email and select "get shipping updates by text" under the section order updates. 

You also have the option to choose to track your order with "Shop" by clicking on the "Track order with Shop" button. This option will be in your order confirmation email. 

Please be patient with our small business operation as we prepare your order during launch time. It may take a couple of days to handle your order before it is shipped. We appreciate your patience. 

If you are concerned about your order you may reach out to support@surprisepowerz.com for assistance. 

Our dolls were safety tested by AM Testing & Services, Inc. in Downers Grove, IL.

The dolls are not machine washable and cannot be soaked in water. Spot clean only.

Each doll comes with 3 AAA demo batteries to allow the doll to talk and sing. When needed, batteries should only be replaced by adults. 

To access battery box, unzip side zipper and use a Phillips screwdriver to remove screw to access batteries. 

We know our little explorers can lose things; therefore, the Maria cape has 1 stitch to hold it in place and the Vera stethoscope has 1 stitch to hold it in place. Parents you can use small scissors to cut the stitch that's attached to the Maria dolls chest to release the knot, and the stitch that’s attached to Vera dolls lab coat to release the knot, if you prefer. 

There are currently 4 Surprise Powerz dolls. There is Codie The Codie, Maria The Mathemagician, Vera The Vet and Astro The Astronaut. The dolls are breaking barriers, solving problems and reflects the diversity of our girls today. Each of our 16-inch-tall Surprise Powerz dolls speaks over 75 phrases to engage your little girl in the science, technology, engineering, and math worlds that surrounds her. Each is made with a diverse range of real girls' voices, and our Hispanic doll speaks both English and Spanish. 

The Surprise Powerz dolls are intended to give our early learning girls confidence and new learning opportunities as they begin to navigate our ever evolving world.

Surprise Powerz has books underway that reflect the Surprise Powerz dolls experiences. We will also have accessories for the dolls in the future. Sign up to our newsletter to be the first to know when new products become available.

Surprise Powerz is a brand under STEM Generation LLC. We were established in 2019, and we are located in Chicago, IL. This is a black owned, woman owned, and small owned business committed to inspiring confidence and learning in young girls. 

Surprise Powerz is located at 200 S. Wacker Dr., STE 3100 Chicago IL 60606. 

*Please note this is not a storefront, and we cannot accept visitors.