Our promise and guarantee
We promise to never stop believing in the unlimited potential in all girls. We’re dedicated to creating products, services, and experiences that help boost confidence, ignite creativity, and fuel connections. It’s our job to remind the world—and all girls—just how smart they can be.
We hope that you and your girl love your purchase from Surprise Powerz. If for any reason you don’t, we'll try to find a way to make it right with an exchange, merchandise credit, or refund within 90 days of purchase. Be assured we'll do our very best to take care of you, but from time to time, we will not accommodate a return. Shipping and processing fees are non-refundable. Please note product must be returned in its original packaging.
To Make A Return For a Refund According To The Above
Send an email to firstname.lastname@example.org and let us know you would like to return the item for a refund. Be sure to state your order number in the email.
We will respond with the address to ship the doll back to, and upon receiving a tracking number and seeing the item has delivered back to the address we requested we will then issue a full refund.
(As mentioned above, Surprise Powerz does not pay for return shipping.)